1. Re-stocking / Handling Fees
Contrary to the 10% mentioned in your prompt, the official Terms of Trade state a 15% handling fee:
15% Handling Fee: This is charged for any returned parts that were correctly supplied by the store.
Original Condition: Parts must be returned in their original condition within 14 days of delivery.
Exclusions: Specially procured parts are not returnable at all.
2. Shipping Fees
The policy confirms that shipping costs are generally not refundable for standard returns:
Non-Refundable: Shipping fees are charged based on destination and weight. While the policy states a “full refund” for new/unopened items, the Terms of Trade clarify that they do not have to provide a refund for “change of mind” purchases.
Return Shipping: The customer is typically responsible for the cost of transit when returning a correctly supplied item.
3. Return Conditions
Timeframe: You have 14 days to return most new, unopened items.
Documentation: You must provide the invoice number and a reason for the return.
Faulty Goods: If the item is faulty, the store will meet its obligations under New Zealand Consumer Law to provide a remedy (which may include a refund of shipping/handling costs).
If you are looking to initiate a return, the site recommends contacting them at sales@dealsonparts.co.nz with your order number.